Alibaba Sucks Customer Reviews and Feedback

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Alibaba Group Holding Limited (also known as Alibaba Group and as Alibaba.com) is a Chinese multinational technology company specializing in e-commerce, retail, Internet, and technology. Founded on 4 April 1999 in Hangzhou, Zhejiang, the company provides consumer-to-consumer (C2C), business-to-consumer (B2C), and business-to-business (B2B) sales services via web portals, as well as electronic payment services, shopping search engines, and cloud computing services. It owns and operates a diverse array of businesses around the world in numerous sectors.

In February of 2015 Alibaba founder Jack Ma faces allegations of Securities Violations, here we have an article written by The Courthouse News:

Alibaba founder Jack Ma made $867 million selling shares in its IPO, without disclosing a host of problems, including counterfeit sales, fraud, bribery, and inadequate controls, a shareholder claims in a class action. Lead plaintiff Myrtle Chao sued the Alibaba Group, Ma, and three other company officers on Feb. 16 in Federal Court. This is the fifth shareholder class action filed this year in U.S. courts against Alibaba, the Chinese eBay, according to the Courthouse News database. It also faces a welter of previous lawsuits accusing it of selling counterfeit goods. Alibaba created a tizzy on Wall Street when it began offering its stock in September 2014. It calls itself “the largest online and mobile commerce company in the world in terms of gross merchandise volume.” Chao claims the defendants made false and misleading statements in SEC filings, news releases, and in conference calls with investors. She claims that Alibaba did not disclose that in July 2014, two months before its IPO, China’s main corporate regulator, the State Administration for Industry and Commerce (SAIC), had given the company “‘administrative guidance’ about counterfeit and contraband goods sold over its platforms as well as other illegal activity, including widespread fraudulent transactions, the taking of illegal commercial bribes by Alibaba employees, and inadequate controls to prevent illegal sales and other improper activities.” Chao claims that during the IPO, Alibaba, Ma, and other insiders sold more than 368 million American Depository Shares at $68, raising more than $25 million. Ma sold 12.75 million shares for $867 million, and the defendant vice chairman of the board Joseph Tsai sold 4.25 million shares for $289 million, the complaint states. The SAIC posted a “white paper” on its web page on Jan. 28, with information about the administrative guidance it had given Alibaba in July, including accusations of “grossly inadequate and weak internal controls,” commercial bribery and fraud, the complaint states. The SAIC white paper was posted in Chinese. The Wall Street Journal and other financial media published translations from the report before the market opened on Jan. 28, and Alibaba shares sank by $4.49 that day, or 4 percent, to close at $98.45, the complaint states. Alibaba shares were trading at $87.08 at around 8 a.m. today, Wednesday. Its market high was $120, on Nov. 13, 2014. Chao claims that despite Alibaba’s representations, its business model is “dependent upon counterfeit sales, trademark violations, sales made through pyramid schemes, false advertising, and taking bribes to give sellers preferential treatment. Chao seeks class certification, damages for securities violations, and costs. She is represented by Long Z. Liu, of San Gabriel. Also named as defendants are CEO Jonathan Zhaoxi Lu and CFO Maggie Wei Wu.

Reviews

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Former Employee - Sales says

"Alibaba Group openly discriminates against women and minorities. Super toxic workplace where appearances seem to matter most. Management is incompetent and racist, as well as misogynistic toward female colleagues. Talking trash about coworkers and direct reports seems to be normalized. Lower level employees receive all of the blame for middle manager's mistakes."

Current Employee - Software Engineer says

"Lots of work. Work at night to communicate with HQ"

Former Employee - Sales Representative says

"There is open discrimination against women. Women are constantly harassed by men. Male managers try to find mates for women. There is no order. Everything is chaotic. People don't question decisions from management. It is a "yes" culture. Senior management does not speak English and does not understand how the world operates. They are Chinese centric and think China is the center of the universe."

Current Employee - Business says

"Where do I start? If you are based anywhere outside of headquarters, it is very difficult to get anything done. Responsibilities change, top people change, business priorities change abruptly every 2-3 months. If you are not from China, you will face discrimination. This company is good for someone from China or for someone who is committed to China in the long-term. If those two don't apply to you, stay away."

says

"Terrible hours, absurd employee turnover, not ready for business outside of China."

Former Employee - Anonymous Employee says

"It's not a startups culture, it is disorganized and has no strategies. The decision making is top down, HQ doesn't know the US market but involved deeply for everything. Don't try to suggest any new ideas, you will get punished and your manager will exclude you from the works. Very Chinese type company in a negative way doing business. Doesn't care about employee benefit, salary is lower than the market but you are required to travel more than 30% and non stop working at night, the kitchen area is dirty most of the time, No free company parking lots, you will need to pay for parking out of your pocket $125 per month. Facility always tell you HQ cut the budget...IT has no ideas about many IT issues, you need to work with HQ to fix the issue. If you don't know Chinese you will have hard time to use the internal system."

Former Employee - Purchaser says

"For the most part, suppliers who do business with this company are thieves, con artists, scoundrels, and a waste of human flesh."

Current Employee - Anonymous Employee says

"commercial refrigeration, foodservice & beverage equipment and"

Current Employee - Consultant says

"Its a Chinese company they differ the Indian people for being Indian"

Former Employee - Security Researcher says

"toxic culture, bossy envirenment, ton of politics, no work-life balance"

Saat tamir ve satis (Current Employee) says

"Maaş çok düşük sigorta yemek ve yol yok onun harici rahat"

Alibaba New York office IT support specialist (Current Employee) says

"Management very don't care you, Only care about work work work. no advancement what so ever. every day when you go to work and you don't know you will be back tomorrow.nonenever work for this company again."

Server/Hostess (Current Employee) says

"Tips are not great and what you make you split with who ever you work with even the guy making the hookah when you can make them your self My manager was the best super cool young and fun The bosses sucked they come smoke hookah and boss you around like 2 times a week worst place ever one boss try’s to Get you to come home with him sends you nasty text messages run away bad place"

Operation and Maintenance Engineer (Former Employee) says

"加班,HR权势太大,不尊重员工。校招招的人少,体验差。我反正是已经把阿里拉黑了,此生不再考虑。如果可能,我还想完全弃用阿里系产品。祝阿里活不过101年"

Team Member (Former Employee) says

"This company is very welcoming and has a great work culture. They provide great hour and benefits. the facilities are great and the work team is great too.20% off producelong hours not enough pay"

Manager and supervisor (Former Employee) says

"Accommodating, welcoming and team working environment at Ali Baba. Culture/life in Ali Baba so welcoming during my stay in there. Good working environment and communication skilled laborers.ExcellentQuality service delivery"

Customer service representative (Current Employee) says

"my day at work starts at 9.30 in morning looking at what leads have been allocated, calling them to verify all the details provided by the exporters lke their IEC number or TIn number is correct. learnt lot abt export market, demand supply, export policies nad documentation reqiured. was havinf team of 5 good co-workers. hardest part of the job was searching the information and then making eporter spk the same information. most enjoyable part of job was speaking to diffrent people of difrent states with thier unique accent and tone.saturday sunday fix offmanagement"

Manager (Former Employee) says

"in my department, it needed overtime working all the time. sometimes, the work procedure made people crasy, but overall it is a relatively good place to work"

Web Developer (Current Employee) says

"There is good place for working and I think the most important problem for this company is that it has located in Iran and This country does not force to startup companies to progress."

sofia3112 says

"OMG. ALIBABA IS THE WORST. I RECENTLY BOUGHT A FOX FUR LEATHER JACKET " SO I THOUGHT IT WAS" FOR $190. WHEN I RECEIVED IT, THE MEASUREMENTS WERE SUPER OFF, AND IT WAS NOT MADE WELL AT ALL. FURTHERMORE, I TOOK IT TO A TAILOR IN ORDER TO FIX IT " SINCE THE SUPPLIER WOULDN'T" HE TOLD ME ACTUALLY THAT THE FUR IS FAKE, AND THE LEATHER SEEMED TO BE PU LEATHER SO IT WOULD BE MORE COSTLY FIXING IT. WHEN I FILED A DISPUTE, ALIBABA CLAIMS TOLD ME " OH WELL THE SUPPLIER SAID THE MEASUREMENTS ARE CORRECT SO WE CAN'T APPROVE YOUR CLAIM. THEY ALSO SAID THEY DIDN'T THINK THE MEASUREMENT DIFFERENCE WAS A BIG DEAL LOL, AND TOLD ME THAT THE LETTER FROM MY TAILOR WAS NOT " OFFICIAL ENOUGH" WTH THEY WANT YOU TO GO GET IT NOTARIZED THEN SUBMIT IT. IT THE BIGGEST SCAM. NO WONDER THESE CHINESE SELLERS FEEL IT IS OK TO SCAM PEOPLE AND LIE! STAY AWAY AND DEFINITELY DO NOT MAKE A BIG ORDER. PAY MORE FROM AMAZON, OR ANYWHERE IN USA AT LEAST THIS WAY YOU CAN DISPUTE IT. SOFIA KRAIT WINKLER"

Paul Francis says

"If negative stars were possible, my rating would be lower. Very poor customer service! I ordered a ring doorbell/camera with Echo Show 5 for $64.89 on February 4th, 2020. I received immediate order confirmation, but little else from the company until the product shipped on what I believe was a slow boat from China at the end of the month. I asked for a refund and received no response. When I finally received the product weeks later it was only a doorbell - a Ring knockoff with no Echo Show 5. I found out it needed special rechargable batteries(2-3.7v 18650 not available in US!) So figuring that I'm stuck with this thing I order the batteries online along with a charger. I finally have everything I need to operate the camera while I'm away on vacation except I'm on vacation and I can't set this thing up until I get back from vacation! I finally put everything together and I can see a clear image from the camera every day that the tosee software can beg me for more money for cloud storage. Sorry guys I'm into this company for enough of my hard earned cash. when the software grace period runs out I lose all images from the camera and I now hav a $65 plastic brick!"

Stéphane BARIZIEN says

"This was my first experience with Alibaba. The supplier of the product I wanted to purchase created an order for me, and that order was inaccessible by me when logged on either with my Alibaba account or with my Google account. Then another order got created that I could access, but that had to be cancelled. Bottom line: I cannot access the actual order that was executed, it doesn't show up in my shopping history... And Alibaba support claims they cannot transfer that "ghost order" to my account. Some improvement is in order!"

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